GRAHORA

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GRAHORA – PRIVACY POLICY

  1. 📌 Introduction

Grahora (a unit of Grahora Living Co.) is committed to protecting the privacy, confidentiality, and security of personal information shared by its guests, customers, and website users.

This Privacy Policy should be read together with our Terms & Conditions, as both documents collectively govern your use of our services, including:

  • Hotel stay bookings
  • Dining services
  • Event and celebration services
  • Website usage and transactions

By accessing or using our services, you confirm that you have read, understood, and agreed to this Privacy Policy.

  1. 📊 Information We Collect

We may collect the following categories of information:

2.1 Personal Information

  • Full Name
  • Phone Number
  • Email Address
  • Residential Address (if required)
  • Government-issued ID details (as per legal requirements)

2.2 Booking & Service Information

  • Stay, dining, and event booking details
  • Preferences and special instructions
  • Transaction and billing information

2.3 Payment Information

All payments are processed through secure third-party payment gateways.

Grahora does not store sensitive financial information such as:

  • Card numbers
  • CVV
  • Banking passwords

2.4 Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Website interaction data

This data is collected automatically to improve functionality and performance.

  1. 🎯 Purpose of Data Collection

Your data is collected and used strictly for legitimate business purposes, including:

  • Booking confirmation and service delivery
  • Customer communication and support
  • Payment processing and billing
  • Internal record keeping and operations
  • Service improvement and user experience enhancement
  • Safety, fraud prevention, and misuse detection
  • Compliance with legal and regulatory requirements

We do not use your personal data for unauthorized purposes.

  1. 🔒 Data Protection & Security

Grahora implements appropriate technical and organizational safeguards to protect your data against unauthorized access, misuse, loss, or disclosure.

Security Measures Include:

  • Restricted access to authorized personnel only
  • Secure storage systems and controlled data handling
  • Use of trusted third-party payment processors
  • Monitoring systems to prevent unauthorized access

While we take all reasonable precautions, no system can guarantee absolute security.

  1. 🤝 Sharing of Information

We do not sell, rent, or trade your personal data.

Your information may be shared only in the following situations:

5.1 Service Providers

  • Payment gateway providers
  • IT and operational support partners

5.2 Legal Requirements

  • Government authorities
  • Law enforcement agencies
  • Regulatory bodies

5.3 Internal Operations

  • Authorized staff and departments for service delivery

All sharing is done strictly on a need-to-know basis and with appropriate safeguards.

  1. 🍪 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience
  • Improve website functionality
  • Analyze performance and usage

You may choose to enable, disable, or delete cookies through your browser settings. Disabling cookies may impact certain features of the website.

  1. 🪪 Legal Compliance & Identity Verification

In accordance with applicable laws in India:

  • Guests are required to provide valid government-issued identification
  • Such information may be recorded and maintained as required by law
  • Data may be shared with authorities if legally mandated

Failure to provide valid identification may result in denial of services.

  1. ⏳ Data Retention Policy

We retain personal data only for as long as necessary for:

  • Providing services
  • Legal and regulatory compliance
  • Internal business and audit purposes

Once the retention period expires, data is securely deleted or anonymized.

  1. 📢 Marketing Communication & WhatsApp Consent

By providing your contact details (including phone number and email), you agree that Grahora may contact you for:

  • Booking confirmations and service updates
  • Customer support and assistance
  • Promotional offers, deals, and service updates
  • Feedback and service-related communication

WhatsApp Communication

You expressly consent to receive messages on WhatsApp, including:

  • Booking-related communication
  • Service updates and reminders
  • Promotional and marketing messages

Opt-Out Option

You may opt out of marketing communications at any time by:

  • Informing us via WhatsApp, email, or phone
  • Requesting removal from promotional communication lists

Please note:

  • Even after opting out, you may still receive essential service-related communications.
  1. 🔄 Your Rights

You have the following rights regarding your personal data:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of data (subject to legal obligations)
  • Withdraw consent where applicable

Certain data may be retained where required under applicable laws.

Requests can be made using the contact details provided below.

  1. ⚠️ Third-Party Links

Our website may contain links to third-party websites or services.

Grahora is not responsible for:

  • Content of external websites
  • Privacy practices of third parties

Users are advised to review third-party policies before sharing personal data.

  1. 🔄 Updates to Privacy Policy

Grahora reserves the right to update or modify this Privacy Policy at any time.

  • Changes will become effective upon publication on the website
  • Continued use of services implies acceptance of updated policy

Users are encouraged to review this policy periodically.

  1. ⚖️ Dispute Resolution & Jurisdiction

Any disputes relating to privacy, data usage, or personal information shall be governed by:

  • Applicable laws of India
  • Jurisdiction of Rajasthan (Jaipur region)

Disputes may be resolved through mutual discussion or legal process as applicable.

  1. 📞 Contact Information

For any privacy-related queries, concerns, or requests:

🌟 Final Statement

By using Grahora’s services, website, or facilities, you:

  • Consent to the collection, use, and processing of your information as described in this Privacy Policy
  • Acknowledge that your data will be handled responsibly and securely

Grahora is committed to maintaining transparency, trust, and the highest standards of data protection.

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