FAQ

Yes, Grahora offers a seamless and refined online booking experience. Guests may explore our offerings and make reservations directly through our official website:

🌐 Website: www.grahora.com

For added convenience and personalized assistance, you may also connect with our reservations team:

📱 WhatsApp / Phone: +91-8696-002-009
📧 Email: bookings@grahora.com

Our booking channels are thoughtfully designed to ensure ease, transparency, and prompt confirmations, allowing you to plan your experience effortlessly.

For bespoke requirements, our team will be delighted to assist you with tailored arrangements.

Grahora presents a thoughtfully curated collection of experiences designed to blend comfort, elegance, and memorable moments. Our offerings include:

🏨 Luxury Stays
Refined accommodations crafted for comfort, privacy, and a serene retreat from the everyday.

🍽 Fine Dining
A delightful culinary journey featuring carefully prepared dishes, elegant ambiance, and exceptional service.

🎉 Celebrations & Events
Bespoke venues and arrangements for weddings, private gatherings, corporate events, and special occasions.

✨ Personalized Experiences
Tailored services and curated experiences designed to meet your unique preferences and elevate every moment.

At Grahora, every service is delivered with attention to detail, warmth, and a commitment to excellence, ensuring an experience that is both seamless and truly memorable.

You can reach Grahora through the following channels based on your requirement:

📞 Front Desk – For General Assistance
Phone: 01434-357060
Email: info@grahora.com

📅 Reservations – For Bespoke Bookings & Availability
Phone: +91-8696-002-009
Email: bookings@grahora.com

🤝 Guest Relations – For In-Stay Support & Special Requests
Phone: +91-7688-9900-41
Email: support@grahora.com

⚠️ Escalations – For Priority Resolution & Attention
Email: escalations@grahora.com

⚖️ Legal & Compliance – For Official Correspondence
Email: legal@grahora.com

Our team will be happy to assist you and ensure a smooth and comfortable experience.

Yes, Grahora provides GST-compliant invoices for all eligible bookings and services. Guests are requested to share their GST details at the time of booking or before billing to ensure accurate invoicing. Once the invoice is generated, changes to GST details may not be possible.

Yes, Grahora serves only pure vegetarian food. We are committed to offering a refined vegetarian dining experience with high-quality ingredients, hygienic preparation, and a thoughtfully curated menu.

Yes, acceptance of Grahora’s Terms & Conditions is required prior to confirming any booking or service. By proceeding with a reservation, you acknowledge that you have read, understood, and agreed to be bound by the applicable policies.

These terms are designed to ensure clarity, fairness, and a seamless experience for all our guests, covering important aspects such as bookings, payments, cancellations, and usage guidelines.

We encourage all guests to review the Terms & Conditions carefully before completing their reservation.

Yes, your booking is confirmed upon successful payment. You will receive a confirmation email with all the details.

If you do not receive the confirmation, please contact our support team:
📱 Phone / WhatsApp: +91-7688-9900-41
📧 Email: support@grahora.com

We accept all standard payment methods for both online and offline bookings. Payments made via credit card may attract a convenience fee, as applicable by the bank.

A booking is confirmed only after successful payment. If a payment fails but any amount is deducted, you are advised to contact your respective bank. Any refund will be processed as per the bank’s policies.

Grahora does not take responsibility for fraudulent transactions. Guests are advised to contact their respective bank or payment provider for resolution, as applicable.

Fraudulent activity, chargebacks, or misuse may result in suspension of services and may invite appropriate legal action.

Refunds and cancellations vary based on the type of service:

🏨 Stay (Rooms)
• 100% refund if cancelled 48+ hours before check-in
• 50% refund if cancelled 24–48 hours before check-in
• No refund within 24 hours of check-in
• No-show: Full amount charged
• Promotional & short-stay bookings: Non-refundable

🍽 Dine-In
• Within 5 minutes: Free cancellation
• Before preparation: 20% charge
• After preparation/dispatch: No refund

🎉 Events
• Advance is strictly non-refundable
• All preparation costs (vendors, materials, staffing, etc.) must be borne by the client
• Additional charges may apply for last-minute cancellations
• Third-party services are subject to their own policies

Refund timelines and eligibility may vary depending on the payment method and applicable terms.

Eligible refunds are processed within 5–7 business days via the original payment method.

Check-in: 12:00 PM
Check-out: 11:00 AM

Yes, subject to availability.

If incorrect details are submitted, it may affect your booking or services. Please update your information by logging into your account using your registered email and password.

For assistance, you may contact our support team:
📱 Phone / WhatsApp: +91-7688-9900-41
📧 Email: support@grahora.com

Our team will be pleased to assist you, subject to feasibility.

Yes, valid government-issued ID proof is mandatory for all guests at the time of check-in. Each guest must present a valid ID such as Aadhaar Card, Passport, Driving License, or Voter ID.

Failure to provide valid identification may result in denial of check-in as per legal and safety regulations.

Aadhaar, Driving License, Passport, Voter ID (PAN Card is not accepted).

The minimum age required for check-in is 18 years. Guests below 18 years of age are not permitted to check in alone and must be accompanied by a parent or legal guardian.

Valid government-issued ID proof may be required to verify age at the time of check-in. The management reserves the right to deny check-in if age criteria is not met.

Yes, couples are allowed. However, all guests must carry valid government-issued ID proof at the time of check-in and comply with all applicable laws and property policies.

The management reserves the right to deny check-in to any guest in case of inappropriate behavior, inability to provide valid identification, or non-compliance with property rules.

Extra guests are allowed only with prior approval from the management and subject to room capacity limits. Additional charges may apply depending on the number of extra guests and the services requested.

All extra guests must provide valid government-issued ID proof at the time of entry. The property reserves the right to deny entry to any additional guest who is not declared at the time of booking or exceeds the permitted capacity.

Yes, additional charges apply for extra guests as per the following policy:

Children below 6 years: Free of charge

Children between 6 to 12 years: Chargeable

Guests above 12 years: Considered as adults and charged accordingly

All extra guests must be declared in advance, and applicable charges will be added based on the booking and stay requirements.

Early check-in or late check-out is subject to availability and may attract additional charges. Guests are advised to inform in advance for better arrangements.

Pets are not allowed on the property unless explicitly permitted by the management. Guests are advised to confirm in advance before planning their visit.

Yes, parking is available for guests. However, parking is subject to availability, and Grahora is not responsible for any loss or damage to vehicles or belongings.

Visitors are allowed only with prior approval from the management and must provide valid ID proof. Unauthorized visitors may not be permitted inside the property or rooms.

Yes, any damage to property, room items, or assets caused by guests will be chargeable. The cost will be recovered based on actual damage assessment

Grahora maintains a strict code of conduct. Any inappropriate behavior, illegal activity, or violation of policies may result in immediate cancellation of services without refund and possible legal action.

Loud music or disturbances are not allowed in rooms to ensure a peaceful environment for all guests. Specific event bookings must follow designated event policies.

Reservations are not mandatory; however, guests are encouraged to book in advance for priority service and to avoid waiting time.

We also welcome walk-in guests, who will be accommodated on a first-come, first-served basis, subject to availability.

Outside food is not allowed in the dining areas.

However, outside food may be permitted inside booked rooms only with prior approval from the management.

Yes, takeaway services are available.

Yes, we offer delivery services subject to location and operational feasibility.

Delivery availability may vary based on distance, order value, and service hours. Please contact our team or check online for delivery eligibility in your area.

If you experience any issue with your food order, we request you to inform our staff immediately. Our team will make every effort to resolve the concern promptly, which may include replacing the item or addressing the issue appropriately.

Please note that concerns must be reported during the service or at the time of consumption. Requests made after the meal has been consumed may not be entertained.

30% at booking

50% before event

20% after completion

Yes, subject to availability and conditions. Not allowed within 7 days of the event.

Yes, alcohol is allowed in a controlled and responsible manner, strictly in accordance with applicable Rajasthan laws and property policies.

Guests are expected to consume alcohol responsibly and maintain proper conduct at all times. The management reserves the right to restrict or refuse service in case of misuse or inappropriate behavior.

For detailed guidelines and conditions, guests are advised to refer to the Terms & Conditions.

Only in designated outdoor areas. Smoking inside rooms is prohibited.

No, Grahora is not liable for loss, theft, or damage of personal belongings.

Yes, you can opt out anytime via WhatsApp, email, or phone.